Last updated: October 8, 2026
We want you to love every piece from Cart Luxe Zone. If something isn't right, we're here to help. This policy explains how returns, exchanges and refunds work.
1. Return window
You may request a return within 30 days of delivery for most items. To be eligible, items must be unused, in their original condition and packaging, with all tags, accessories and manuals included.
2. Items that cannot be returned
- Gift cards and eGift cards.
- Software, subscriptions and digital licenses once the code has been delivered or activated.
- Perishable food and beverages.
- Opened personal care, beauty, supplement and wellness products, for hygiene and safety reasons.
- Items marked as final sale.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order details and photos. We will arrange a replacement or full refund, including any shipping costs, at no charge to you.
4. How to start a return
- Email support@cartluxezone.com or call +1 703-451-8575 with your name, order details and reason for return.
- We will reply within one business day with return instructions and the return address.
- Pack the item securely and ship it using a trackable service. Items sent without prior authorization may not be accepted.
5. Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.
6. Shipping costs
Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item. Customers are responsible for return shipping costs on change-of-mind returns.
7. Exchanges
If you need a different size, color or model, contact us and we will help you exchange eligible items, subject to availability.
8. Late or missing refunds
If you have not received your refund after 10 business days, first check with your bank or card issuer, then contact us and we will look into it right away.
9. Cancellations
Orders can be cancelled free of charge before they ship. Once an order has shipped, the standard return process applies.
10. Contact us
Cart Luxe Zone
6515 Terry Dr
Springfield, VA 22150, USA
Phone: +1 703-451-8575
Email: support@cartluxezone.com