Last updated: October 8, 2026
Cart Luxe Zone ("Cart Luxe Zone," "we," "us" or "our") operates the website cartluxezone.com. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. By using our website or placing an order, you agree to the practices described here.
1. Information we collect
Information you give us
- Contact details such as your name, email address, phone number and shipping or billing address.
- Order information such as the products you request, order history and communications with our team.
- Newsletter preferences such as your interests and, if you choose to share it, your birthday.
- Messages you send through our contact form, by email or by phone.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, referring pages and the date and time of your visit.
- Cookies and local storage used to remember the items in your bag, keep the site working and understand how visitors use it.
Payment card details are processed by our payment providers and are not stored on our servers.
2. How we use your information
- To process, confirm, ship and support your orders, including returns and refunds.
- To respond to questions and provide customer care.
- To send marketing emails when you have opted in, such as The Luxe List.
- To operate, secure, maintain and improve our website and services.
- To detect and prevent fraud and to comply with legal obligations.
3. How we share information
We do not sell your personal information. We share it only as needed with:
- Service providers who help us run our business, including payment processors, shipping carriers, email and hosting providers. They may use your information only to perform services for us.
- Brand partners and fulfillment partners where needed to deliver a product you order.
- Legal and safety recipients when required by law, to enforce our terms, or to protect the rights, property or safety of Cart Luxe Zone, our customers or others.
- Business transfers in connection with a merger, acquisition or sale of assets, subject to this policy.
4. Cookies
We use essential cookies and browser storage to keep the site working, including your shopping bag, and may use analytics cookies to understand site performance. You can control cookies through your browser settings; disabling them may affect some features.
5. Email marketing
If you join The Luxe List, we will send occasional offers and updates. Every marketing email includes an unsubscribe link, and you can also opt out on our unsubscribe page or by emailing support@cartluxezone.com. We honor requests within 10 business days. Transactional messages about your orders will continue as needed.
6. Data retention
We keep personal information only as long as needed for the purposes described above, including to meet legal, tax and accounting requirements, and then delete or anonymize it.
7. Security
We use reasonable administrative, technical and physical safeguards, including encrypted connections, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your privacy rights
If you are a Virginia resident, the Virginia Consumer Data Protection Act gives you the right to:
- Confirm whether we process your personal data and access it.
- Correct inaccuracies in your personal data.
- Delete personal data you provided or we obtained about you.
- Obtain a portable copy of your personal data.
- Opt out of the processing of personal data for targeted advertising, sale or profiling.
Residents of other states may have similar rights under their local laws, and we will honor applicable requests. To make a request, contact us using the details below. We will verify your request and respond within 45 days. If we decline your request, you may appeal by replying to our decision with the subject line "Privacy Appeal," and we will respond within 60 days. If you are not satisfied with our appeal decision, you may contact the Office of the Attorney General of Virginia.
9. Children's privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-party links
Our website may link to third-party sites, such as map services or brand websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be highlighted on our website.
12. Contact us
Cart Luxe Zone
6515 Terry Dr
Springfield, VA 22150, USA
Phone: +1 703-451-8575
Email: support@cartluxezone.com